Please don’t change the C4 model to C6 model

The customer bought the DOIP MB SD C4 with Lenovo T450 laptop.

Customer Question:
Hi!
I have tried the diagnosis on a van and a truck, but got the same problem with both
Could not connect
The message is in picture.

Answer:
1. From the picture, the engineer found the customer changes the model to C6.

2.Please click this icon “ConfigAssist”.

3.Then choose the C4 model “SDconnect”.

After the engineer changed the model to C4, the customer said it can diagnose the car.

If you order the DOIP MB SD C4 diagnostic tool, please don’t change the model if you don’t know how to set it back.
https://www.autonumen.com/goods-7115-C4-MB-SD-Connect-Star-Diagnosis-Plus-Lenovo-T450-Laptop.html