GM MDI2 Global TIS V32 cannot be found or Not Connected to MDI Problem, How to solve?

Highlights of GM MDI2:
1.Multi-Languages available:English, French, German,Italian.etc. Total 30 languages to choose
2.Can do cars from 1990-2019.07 Year
3.you can select the package with HDD( software ) or not , we already installed the GM MDI 2 software into 500G SATA interface laptop HDD,the HDD can be used after 2008 year SATA hard disk interface laptop
4.Support 2010-2019.07 year new cars

Part 1: How to solve GM MDI2 Global TIS V32 cannot be found

Customer problem:

It will not connect with global tis v32 tried on 3 different laptops. MDI manager finds and connects the gm mdi2 device but global tis has a red X through the device when trying to select it, see images attached. Are you able to help via remote still need help asap? Thanks!


The solution offered by Autonumen.com engineer:

The global TIS software you installed is old, and it only can be activated on Windows XP. Please change the XP system.

Part 2: How to Solve GM MDI2 Not Connected to MDI Problem

I bought the GM MDI 2 package from Autonumen last week. I installed the MDI Manager software along with HDD but when I tried to connect the MDI device it asked me to recover the MDI software because the one is out of date. So when I try to update the GM MDI device an error occurs every time. And at the end, after a few seconds the device automatically disconnects and I can do nothing with it. I cannot connect again and the device seems dead.

I made several attempts to update/recover the MDI device but with no luck.




Autonumen engineer replied:
Please uninstall GM MDI Manager, and install this new version by the following download link:

https://mega.nz/file/tFxhBYCD#agbcrCKJL5PRNiNNEw6Vj7JnsWz0F3ekuChliyeZpRs

Size: 136.3 MB
Security: has been tested 100% ok, no risk!
It’s very easy to install, just click next…next…next…till the process is completed.
Watch the video to update the firmware carefully.