Where we ship to?
Normally, most of the items on our website can be shipped to most countries in the world.But if you don't tell us which address that we must ship to. We will ship the item to your Paypal address.
However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn't reach. Also, a few countries can't send DHL or UPS. Our customer service will give you the instruction.
We suggest you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.
How fast you can get your product?
Besides the shipping option mainly depending the delivery time, the following points are also influencing factors.
• Your destination: the shipping time to some country is different from the other countries because of your location.
• The package weight: the package over 21kg will arrive you one day later than that of small package under 21kg.
• Our courier processing time: our available couriers are optional, and their processing time is one different from that of the other ones. And for several countries, only part of our shipment is available, For example, items to Russia, only EMS is available. And Singapore Post to USA, it only costs 8 working days not 12-15 working days.
• Our items stock status: as usual, we will ship out your package in two days after receiving your payment, but for a short time our product is out of stock. When we meet such condition, we will try our best to send the package to you as soon as possible.
• The harsh weather condition and festival holiday: sometimes the package shipping time will be influenced by the harsh weather condition and festival holiday.
How about combine shipping?
If you ordered one item someday and another one within 2 days, and you want to combine the two items into one shipment, you can contact our customer service about available shipping options.
How about change your shipping method and shipping address?
If I want to change the shipping methods, what should I do?
If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.
A gentle reminder: you have the time to change the shipping option before we send out your package, usually the item will be send within 2 days after receiving your payment.
What could cause an invalid tracking code?
Invalid tracking numbers could be due to:
• The shipping company hasn’t updated the recent delivery information to their website.
• The tracking code was not correct.
• The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.
What should you do when you receive the item?
We guarantee that the item will be delivery to you successfully and safely. After you received it, the shipping company will require you to confirm the package buy signing.
NOTICE: Please provide us with the correct delivery address, contact telephone number and zip code, so that the shipping company could delivery the item to you timely and effectively.
